Customer Service
accentureKirkland (WA)
About the role
Accenture Song's Utilities practice is seeking a Management Consultant to help reinvent customer service as a driver of trust and efficiency. You will design, measure, and deploy transformations across billing, collections, outages, and digital channels, coordinating with cross-functional teams and client leaders to deliver measurable improvements. You bring at least four years of consulting experience in customer service, analytics, and experience design, with a focus on utilities and
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.