Front Desk Coordinator

Posted today

dogtopia of north brunswickNorth Brunswick (NJ)

Receptionists and Information Clerks Pet Care (except Veterinary) Services

SENIORITY

Mid

SALARY

$16.48 per hour

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About the role

Job Description: Job Description

Front Desk Coordinator Job Description: Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person shouldlove dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

What we offer: Compensation

Hourly Rate: $16.48 per hour

Bring your dog to work!

Core Competencies:

Consistent and timely attendance
Ability to learn dog recognition
Completion of all E-learning platformsNPS and phone scores
Proper door control in all rooms
Proper record keeping
Participate and lead topics in team meetings
Personal Characteristics
Detail oriented
Quick thinker
Emotionally intelligent
Outgoing, enthusiastic by nature

Fun-loving Strong multitasker Excellent communicator Day to Day DutiesData entry Creating Pet Parent Charts

Qualifications:

Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills, along with customer tolerant
Ability to make/take phone calls while still assisting lobby
Must be comfortable with up-selling
Greeting EVERYONE that walks in or out of Dogtopia!
Understanding Dogtopia’s retail items
Manage staffing call-outs and replacement shifts
Understand our Dogtopia-isms. The rules by which we, as Dogtopians live by are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It’s the Most Exciting Day Ever!
Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
Keeping playrooms clean of messes at all times
Does walk through and risk awareness inside and outside playrooms
Ensure playrooms are following proper policies and procedures
Cleaning may include, mopping, sweeping, trash, and water refill
Equipment check for proper operations
Being proactive in making sure dogs are always in a clean and safe environment is key!
Health and Grooming
Spa Services coordinator/manager/trainer — ensure all spa services get done timely and are done to specifications
Will learn how to identify dog breeds and behaviors
Report dog scuffles right when they occur for safe wound cleaning if needed
Work with team to assure our Quality of Care sets the standards for dog care
Customer Service and Presentation
Ability to work cohesively with their team in a respectful and professional manner
Excellent communicator and can speak consistently to out 3 Ss (Smile, Story, Satisfaction)
Be knowledgeable on pricing and services
Use social media to promote in-store and out of store events
Strive for high customer review ratings by always smiling for the cameras and engaging in safe play!
ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Front Desk Coordinator you are responsible to work with all clients, furry friends and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun.

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