Review Assistant - Mailroom

Job PostingJob Description Print and sort letters; utilize mailroom machines for folding, stuffing, and postage; scan mail; receive mail; send outgoing mail; adhere to contract SLAsSummary of DutiesOffer non-clinical support to other programs as needed, ensuring flexibility and adaptability in meeting organizational requirementsEnsure accurate and prompt submission of all administrative-related documents to relevant partiesAct as a liaison with internal and external customers, fostering positive and professional relationships to facilitate an effective review processAttending training and scheduled meetings, maintaining up-to-date information for case preparationUphold medical records confidentiality through proper use of computer passwords and secured files, adhering to HIPAA policiesAnswer calls and demonstrate proper telephone etiquette and communication skills in alignment with Acentra Health's policies, procedures, and guidelinesCross-train to perform duties of other contracts within the Acentra Health network, contributing to a flexible workforce to meet client/consumer needsFulfill other assigned duties to meet contract deliverables and organizational requirementsMinimum Job RequirementsHigh school diploma or GED equivalent 1+ years of experience in administrative or records management 2+ years in customer service position and be familiar with health careComprehensive knowledge of office environments and business processesProficiency in Microsoft Office applications and Excel, ensuring efficient utilization of essential software toolsPreferred QualificationsFamiliarity with government structures and related programs is advantageousAbility to multitask, prioritize, and provide service to a diverse range of customers A proactive approach to continually assess office functions and report potential issues to the DirectorCapability to track provider issues and report them appropriately