Biller / Collector - Hybrid Position

Essential Functions: Identifies delinquent accounts, aging periods and payment sources (works denials, refunds, and over-paids). Processes delinquent unpaid accounts by contacting patients and third party reimbursers. Reviews each account for other information involving credit bureaus. Performs various collection actions including contacting patients by phone and resubmitting claims to third party reimbursers. Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent accounts. Reviews accounts for possible assignment and prepares information for collection agency. Answers inquiries and correspondence from patients and insurance companies. Identifies and resolves patient billing complaints. Researches credit balances. Must have knowledge of Electronic Medical Records. Enter accurately data and examine insurance documents. Deal courteously with patients, staff and others

Skills/Abilities: Ability to communicate effectively and clearly. Knowledge of ICD-10 and CPT coding. Knowledge of Athena (electronic medical records).Knowledge of Internet Insurance company searches. Excellent Customer Service skills. Must be well organized and detail organized and be able to work independently without much supervision. Must demonstrate current competencies applicable for the position such as typing or data entry. Knowledge of clinic/medical practice procedures related to all medical operations. Knowledge of phone system, copiers and fax machines. Knowledge of customer services principles and techniques. Must be capable of screening and directing calls in courteous and expeditious manner. Have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison. Must be able to respond to stressful or emergency situations in a calm and effective manner. Must have the ability to work cooperatively as a member of office staff and team.

Mental/Physical Requirements: Mostly sedentary with some standing, walking, reaching. Daily and repetitive data entry. Periodic stress from handling many calls and patient requests. Must be able to lift 30-50 pounds.

Qualifications: High School Diploma or equivalent; Some college preferred.