Director of Strategic Customer Success

Posted yesterday

salesforceGranite Heights (WI)

Sales Managers Software Publishers

SENIORITY

Manager

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About the role

Salesforce is seeking a Customer Success Manager (CSM) to be the named resource and trusted advisor for Signature customers, forging deep relationships with stakeholders and monitoring events, needs, risks, and value drivers across account teams. You will coordinate the Signature catalog of services, provide proactive Salesforce guidance, and advocate adoption of features across annual releases to maximize value. Occasional travel and after-hours support may be required.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.