Head of Technical Support — Enterprise AI Scale

Posted 2 days ago

mintlifyMillbrae (CA)

Computer and Information Systems Managers Software Publishers

SENIORITY

Lead

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About the role

Mintlify is seeking a Head of Technical Support in San Francisco to own and scale our enterprise support motion. You will lead a growing team of support engineers, handle the toughest escalations, and stay hands-on with complex setups while building scalable tooling. In this role, you will define SLAs, drive AI-driven deflection, and partner with Sales, Solutions, and Customer Success on onboarding, renewals, and at-risk accounts.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.