Restoration Project Manager

Key Responsibilities: Manage the customer experience and ensure overall satisfaction Respond promptly to potential customer inquiries and emergencies Create accurate scopes of work and estimates using proprietary software Negotiate and obtain approval for estimates and scopes from clients and adjusters Coordinate crews, subcontractors, and resources for ongoing projects Review job documentation to ensure proper billing and compliance Communicate with customers, vendors, teammates, and insurance reps Control production costs including materials, equipment, and vehicles Oversee safe work practices and enforce safety/risk management standards Recruit, hire, and train production team members

Requirements: Minimum 2 years of project management experience in construction Strong communication, organizational, and computer skills Experience in cleaning/restoration (preferred)High school diploma or GED requiredIICRC certification (preferred)Xactimate experience is a plus Valid driver's license required Ability to lift 50 lbs regularly and up to 100 lbs with assistance Able to work on ladders, in tight spaces, and at ceiling heights Comfortable with physical tasks and cleaning products/chemicals Willing to travel locally and occasionally out of state Ability to pass a background check About Us We are a family-owned SERVPRO® Franchise serving our community with integrity and professionalism. Our focus is on growth, training, and teamwork. If you're passionate about helping others and ready to lead projects that make a difference, we'd love to meet you! For more information, visit www.servprosouthbend.com All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.