CSR/Dispatcher
patchitup of king prussia paNorth Wales (PA)
About the role
Welcome to PatchitUP!*PLEASE DO NOT APPLY IF YOU ARE NOT LOCAL TO THE AREA. NO REMOTE EMPLOYEE WILL BE CONSIDERED AT THIS TIME. At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.
Responsibilities:
Use ServiceTitan software to manage schedules and dispatch technicians. Communicate effectively with customers, technicians, and management. Handle customer calls for scheduling, rescheduling, and job coordination. Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate. Follow up on unsold estimates and completed work, soliciting reviews for technician performance. Monitor lead quality. Request lead credits when necessary. Ensure rapid response to leads within 5 minutes.
Work hours:
7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed. Initially in-office.
Requirements:
Preferred experience with ServiceTitan software. Excellent phone and communication skills. Strong multi-tasking abilities. Experience in scheduling and dispatching for a home service company is preferred. Fluent in English; Spanish is a plus. Self-starter, motivated, and a doer. Why PatchitUP Drywall? Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to be part of a dynamic and expanding company, apply now.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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