Banquets Manager

Position SummaryThe Banquets Manager is responsible for planning, coordinating, and overseeing all banquet, catering, and special event operations to ensure exceptional guest experiences. This position manages banquet staff, coordinates with culinary and sales teams, maintains service standards, and ensures events are executed efficiently, profitably, and according to client expectations.What You Will Accomplish Key ResponsibilitiesOversee the setup, execution, and breakdown of banquet events, meetings, weddings, conferences, and social functions.Review banquet event orders (BEOs) and communicate event requirements to all departments.Ensure all event spaces are prepared according to client specifications and company standards.Monitor event activities to ensure guest satisfaction and resolve issues promptlyCoordinate with Sales, Catering, Culinary, and other departments to ensure seamless event executionRecruit, train, schedule, supervise, and evaluate banquet staff.Conduct pre-event meetings to review event details, service standards, and staff assignments.Foster a positive work environment focused on teamwork, professionalism, and guest service.Ensure staff compliance with company policies, safety standards, and service proceduresMaintain high levels of guest satisfaction through attentive and professional service.Serve as the primary operational contact during eventsServe as the primary operational contact during eventsAddress guest concerns or special requests in a timely and effective manner.Build strong relationships with clients to encourage repeat businessManage labor costs through effective scheduling and staffing levelsMonitor banquet revenues and expenses to achieve budgeted goalsControl inventory and minimize waste of food, beverage, and banquet suppliesAssist with forecasting, budgeting, and financial reporting as requiredEnsure compliance with all health, sanitation, safety, and alcohol service regulations.Maintain cleanliness and organization of banquet facilities and equipment.Conduct regular inspections of event spaces and storage areasEnsure adherence to emergency and security procedures.What You Will BringQualificationsBachelor's degree in Hospitality Management, Business Administration, or related field preferredMinimum of 3–5 years of banquet, catering, or food and beverage management experienceStrong leadership, communication, and organizational skillsKnowledge of banquet operations, event planning, and food and beverage serviceProficiency in hotel property management and event management software preferred.Ability to work flexible schedules, including evenings, weekends, and holidaysFood Handler Certification and Alcohol Service Certification as required by local regulationsPhysical RequirementsAbility to stand and walk for extended periodsAbility to lift and carry up to 50 poundsAbility to bend, reach, stoop, and move banquet equipment as neededAbility to work in a fast-paced environment