ITSM Platform Lead | Jira/JSM Expert | Remote/Hybrid

Posted 2 days ago

bayview fund managementCoral Gables (FL)

Computer and Information Systems Managers Computer Systems Design Services

SENIORITY

Manager

Apply

About the role

The ITSM Manager at Bayview Asset Management leads design and continuous improvement of IT Service Management, emphasizing Jira/JSM, Confluence, Bitbucket, and ITIL practices. You will align service delivery with business needs and mentor a team of ITSM analysts and platform engineers. The role requires hands-on Atlassian administration, strong governance, and collaboration with DevOps, Security, and engineering teams to drive CSI, implement self-service catalogs, and deliver measurable KPIs and

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.