Student Accounts Collections Specialist
ats institute of technology nursing schoolChicago (IL)
Student Accounts Collections Specialist
Posted yesterday
ats institute of technology nursing schoolChicago (IL)
SENIORITY
Senior
About the role
Student Accounts & Collections SpecialistATS Institute of Technology is seeking an experienced, results-driven Student Accounts & Collections Specialist to manage student account balances, resolve past-due accounts, and work directly with students to develop practical payment solutions. This is an ideal opportunity for a collections or accounts receivable professional who is confident managing difficult financial conversations, negotiating payment arrangements, and following accounts through resolutionwhile providing professional and respectful service. In this role, you will play an important part in both the financial health of the institution and the success of our students. You will work directly with students to resolve outstanding balances, establish payment plans, process payments, and help remove financial barriers that could interfere with their continued enrollment.
What You'll Do:
The Student Accounts & Collections Specialist manages student account balances, follows up on past-due accounts, establishes payment arrangements, and works directly with students to resolve billing concerns. This role requires strong collections skills, consistent follow-through, and a professional, student-focused approach.
Key Responsibilities:
Collections & Outreach Manage past-due accounts through consistent phone and email follow-up.
Payment Plans Establish payment arrangements and follow up on missed or incomplete payments.
Account Management Monitor balances, process payments, and resolve account discrepancies.
Student Support Assist students with tuition, billing, and account-related questions.
Documentation Maintain accurate records of collection activity, payments, and student communications.
Collaboration Work with Financial Aid, Admissions, and Student Services to resolve account issues.
Reporting & Compliance Support account reporting and ensure institutional policies are followed.
Why You Should Join Us:
Make an Impact Every account you manage directly contributes to a student's ability to stay enrolled and succeed.
Collections with Purpose Apply your collections skills in a mission-driven environment where you're helping people, not just collecting payments.
Professional Growth Gain valuable higher education finance experience with opportunities to advance.
Supportive Team Culture Work with colleagues who value professionalism, teamwork, and student success.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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