Lead Guest Services Associate- SC/KROC San Diego-13-004

Essential Functions: Provide excellent customer service to the community; ensure that all guests receive prompt, friendly and efficient service. Assist in the training and oversight of Guest Services Associates in the gymnasium. Maintain all Kroc Center cash handling and Accounting procedures. Process sales of memberships, classes, and programs, ensuring customer data is processed and stored. Perform tracking and record keeping as needed and at the direction of the Membership Department. Work with the Membership Department to track and report member visits according to protocol and in order to receive payment from third party vendors. Ensure that information communicated from Center managers and directors is understood and disseminated to all Guest Services Associates. Adhere to all RJKCCC Operations procedures and policies adopted by Administration. Observe all safety rules and regulations. Attend staff meetings and maintain training, as required. Maintain confidentiality. Assist in emergency situations, completing, calling in and filing reports appropriately.

Working Conditions: Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 10lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications: At least 2 years' experience as a Guest Services Associate (GSA) at the Kroc Center or similar facility. At least 1 year experience in a supervisory capacity. Bilingual (Spanish) preferred.