Service Contract Associate
virtual vocationsNew York (NY)
About the role
Working remotely on a full-time basis, the Service Contract Associate will investigate and evaluate low complexity mechanical breakdown claims while providing technical support and ensuring customer satisfaction through effective communication and timely resolutions.
Key responsibilities:
Field incoming calls from dealerships, service shops, and inspectors regarding mechanical breakdown claims
Determine applicable contractual coverage and negotiate repair or replacement solutions
Proactively communicate with customers to ensure timely resolutions and adherence to customer service protocols
Required qualifications:
High School Diploma or Equivalent with 2+ years of experience in the automotive repair area, or a Bachelor's Degree with 1+ year of experience, or completion of a Zurich approved Apprenticeship program with an Associate Degree and 1+ year of experience
Customer service experience
Proficiency in Microsoft Office
Experience in auto industry areas such as service repair or service management is preferred
Strong communication and negotiation skills
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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