Front Office Superuser

Posted 2 days ago

yakima valley farm workers clinicWoodburn (OR)

First-Line Supervisors of Office and Administrative Support Workers Offices of Physicians (except Mental Health Specialists)

SENIORITY

Senior

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About the role

Job BriefFront Office Super User Woodburn, OR

Department: Medical Reception (1060) Employment duration:

Full time
Employee Type:
Regular

Exempt Status: Non-exemptFTE:1.0Direct Supervisor: BRAVO, CRISELDA (KRIS), 000656 Are you currently in a Front Office position looking to advance your career with Yakima Valley Farm Workers Clinic? We are seeking a Front Office Epic Super User at Salud Medical Center. This position offers a unique opportunity to step into a leadership role and make a difference in patient care. This opportunity is available only to those currently working in a Front Office position at Salud Medical Center in Woodburn, OR.The following job titles are eligible to apply:

Clinical Support and Referral Specialist
Clinical Support Specialist
Medical Receptionist
Patient Benefits Coordinator
Referral Specialist
Scheduling Coordinator

Position Highlights: An additional 4% Super User differential

Super User Position Qualifications:

Must have at least 1 year of employment with YVFWC.At least 2 years of experience using Epic Software in the healthcare industry.
Prior experience in onboarding, training, and/or mentoring new employees to your department is preferred but not required.
Must complete Epic Evolve-Super User Training within 60 days of the contingency offer.
Ability to attend quarterly Epic learning opportunities for application area supporting.
Ability to travel to remote sites, to support go-live activities or training support.
Additional Super User Tasks:
The Super User accepts this assignment in addition to their current duties as assigned by the job role.
As a Super User, you will work with the Epic Training Team to provide long-term operational support for end users in their department.
The Super User answers questions regarding functionality, assists the training team with end-user training, and serves as a liaison between end users, project teams, and department leaders.
Participate in monthly Epic Evolve Program meetings held by the Epic Training Team.
Provide at-the-elbow support for all users within their area of expertise, as defined
Act as point person for end-user training questions. Work with the IT Team to prioritize issues.
Work with Epic Training, Epic IS, and department SMEs (subject matter experts) to represent and reinforce optimized application use.
Assist with training and job shadow opportunities for new employees adjusting to the system.
Participate in ongoing training regarding system changes and upgrades
Validate end user's knowledge and essential skills as needed to assist with optimized training programs.
Represent end-user and department leader's concerns and requests by providing feedback to the project teams.
Help newly appointed Super Users in your department on role guidelines and procedures, if applicable and as needed.

Our Mission: Statement"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."Our mission celebrates inclusivity. We are committed to equal-opportunity employment. Visit our website at www.yvfwc.com to learn more about our organization!

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