Analytics & FP&A Manager Call Center Metrics

Posted yesterday

optimum communicationsNew York (NY)

Operations Research Analysts Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

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About the role

Optimum Communications Inc. in the United States is seeking a Manager, Metrics & Analytics to lead the day-to-day operations of our metrics and analytics function. You will own call metrics reporting, P&L oversight related to metrics, and incentive modeling for Care and Retention teams, playing a key role in formalizing forecasting processes for frontline operations. Reporting to the Sr. Director, Finance Operations, you will partner with Care and Retention leaders to translate large data into

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