Assistant Managers and Lead Customer Service Representatives

Posted 14 days ago

puritan cleaners dry cleaning laundry servicesHenrico (VA)

First-Line Supervisors of Personal Service Workers Drycleaning and Laundry Services (except Coin-Operated)

SENIORITY

Mid

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About the role

Assistant Managers and Lead Customer Service Representatives Ready for Your Next Move? Bring Your Hospitality Skills to a Leadership Role!

HIRING: LEAD CUSTOMER SERVICE REPRESENTATIVES & ASSISTANT STORE MANAGERSYou know how to take care of people. Now, let's turn that into your next career move. Are you a server who can handle a busy dinner rush? A hotel professional who knows how to make every guest feel welcome? A cook who thrives under pressure and keeps the team moving? Those skills are exactly what we're looking for! Puritan Cleaners is a growing, family-oriented dry cleaner looking for motivated, people-focused professionals ready to take the next step into leadership. We've been recognized as one of America's Best Cleaners and Richmond's best by the readers of Richmond Magazine and Style Weekly for many consecutive years. We're one of Richmond's most well known brands! If you're great with customers, love working with a team, and want a career with room to grow, we want to meet you! We're hiring for:

Lead Customer Service Representatives:

Ensure garments are detailed correctly based on established processes
Lead by example and deliver an outstanding customer experience.
Assist customers with questions, requests, and concerns
Keep daily store operations running smoothly.
Turn customer interactions into lasting relationships.

Assistant Store Managers:

Help lead the store team and oversee daily operations.
Support employee training, development, and performance.
Ensure exceptional customer service and smooth store operations.
Resolve customer issues professionally and escalate when appropriate
Partner with store leadership to keep the business thriving.
Why make the move?
Transferable skills: Your hospitality experience is valuable here.
Leadership opportunities: Put your people skills to work and grow professionally.
A team that feels like family: Join a supportive, hands-on work environment.
A fresh career path: Take your experience beyond the restaurant, hotel, or kitchen.
Who should apply?
Servers, bartenders, and restaurant shift leaders
Cooks, kitchen supervisors, and hospitality team leads
Hotel front desk professionals and guest service specialists
Retail or customer service professionals ready to lead

Qualifications: You don't need dry cleaning experience. We can teach you the business. We're looking for someone who knows how to take care of people, lead a team, and get things done. Top notch verbal communication skills are essential. Many of our locations are on the bus line, but reliable transportation and the ability to report to work on time is critical to your success. Experience working with a point of sale (POS) or other computerized system is a plus.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.