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David Careers

Sr. Customer Assistance Representative - DOT Certified - Sioux Falls

Posted 26 days ago

enterprise mobilitySioux Falls (SD)
Customer Service RepresentativesPassenger Car Rental

SENIORITY

Junior

SALARY

$17 / hour

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About the role

Customer Assistance Representative Sr (CAR Sr) Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise Truck Division of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport position pays $17 / hour and is located at our Sioux Falls Truck location - 5300 N 7TH Ave Sioux Falls, SD 57104We offer a robust Benefits Package including, but not limited to: Paid time off Employee discount Retirement savings plan Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) Life Insurance Training and development We have the following schedule available: Monday: 8:00am to 5:00pmTuesday: 8:00am to 5:00pmWednesday: 8:00am to 5:00pmThursday: 8:00am to 5:00pmFriday: 8:00am to 5:00pmSaturday: OFFSunday: OFF
Responsibilities include:
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans Must be at least 18 years old Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future High School Diploma or G.E.D. required Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 yearsDOT Requirements: We are subject to certain Department of Transportation Regulations All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination. No moonlighting is allowed (no other paid employment allowed).

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