Senior CX Insights & Analytics Leader
crunchyrollDallas (TX)
About the role
Crunchyroll, LLC is seeking a Senior CX Analytics Manager to lead advanced analytics for our global Customer Experience organization. You will partner with CX, Product, and Finance to translate data into strategic insights that improve satisfaction, retention, and operations.
The role requires deep statistical knowledge, strong SQL and BI skills, and experience guiding analytics teams to deliver scalable dashboards and predictive models.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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