Principal Contact Center Platform Architect

Posted yesterday

abbvieNorth Chicago (IL)

Computer Systems Engineers/Architects Telemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

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About the role

AbbVie Inc. is seeking a Principal Contact Center Platform Engineer to lead enterprise-scale CC platform architecture, governance, and integration across voice, digital, and CRM systems. You will shape roadmaps, establish standards, and mentor engineers for scalable, compliant platforms that deliver reliable customer and agent experiences. The role partners with IT and business leaders to evaluate technologies, drive modernization, and ensure resiliency and operational readiness across the

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