Retail Operations Coordinator
brilliant earthSan Jose (CA)
About the role
Retail Operations Coordinator Our Retail Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will be supporting daily operations within the showroom. In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms. The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in-person at our new San Jose showroom location. The targeted salary budget for this position is $24-26 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What you'll do:
Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
Greet and welcome guests with enthusiasm, warmth and professionalism.
Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.
Manage the security of goods and provide expertise on operational policy and procedure.
Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints. Manage and organize appointments for pick-ups, resizing, and repairs.
Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.
Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.
You're a great candidate if you have:
Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred
A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
Excellent written and verbal communication skills
Strong attention to detail
An ability to think critically and adapt quickly in a flexible environment
Exceptional time management skills and accountability
A team player mindset with an ability to work collaboratively and cross-functionally
Strong computer and organization skills
Interest in socially and environmentally responsible organizations and products
What We Offer:
At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:
- Career GrowthSet Schedule
- Diverse, mission-minded team
- Lifestyle Spending Account
- Continued Education
- Employee Discounts
- Mental Wellness PerksGiving Back and Volunteer Opportunities
- Medical, Dental, and Vision 401k match
- Paid Time OffParental Leave
- Disability and Life insurance
- Pre-Tax Commuter Benefits
- How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team and a video interview with one of our leaders!
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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