Remote Field Service Representative Philadelphia, PA (MUST Reside in PA)

Posted yesterday

luneau technology usa subsidiaryFayetteville (NC)

Installation, Maintenance, and Repair Workers, All Other Offices of Optometrists

SENIORITY

Senior

SALARY

$65,000

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About the role

Field Service Representative (FSR)

Remote: Must reside in Pennsylvania

Travel: 80–90%+ (regional + nationwide support)

Industry: Medical Devices | Eye Care Technology

Company: Visionix USAPower the Future of Vision CareAt Visionix USA, we don’t just support eye care—we transform it. As a global innovator in ophthalmic diagnostics and telehealth technology, we equip eye care professionals with intelligent tools that redefine precision, streamline workflows, and improve patient outcomes. Our portfolio—including Optovue, Briot, Weco, and Visionix—represents the forefront of AI-driven diagnostics, advanced imaging, and high-performance lab solutions trusted worldwide. Now, we’re looking for a Field Service Representative (FSR) who’s ready to take their technical expertise on the road and make a real impact.

Requirements

What You’ll Do: As a Field Service Representative, you’ll be the frontline expert supporting our advanced ophthalmic and optical systems.

In this role, you will:

Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products
Deliver on-site troubleshooting and high-level technical support
Maintain accurate service documentation, parts inventory, and RMA processes
Communicate effectively with customers, internal teams, and leadership
Care for company-issued tools, diagnostic equipment, and service vehicles
Identify workflow improvements or potential sales opportunities
Mentor and support new FSRs during onboarding
Must be Computer literate (Windows, MS Office Suite and other applications required)
Perform additional duties as assigned
What You’ll Bring
Associate degree in a technical field, military technical training, or equivalent experience 2+ years in field service or technical support (6+ years preferred)
Strong mechanical, electrical, and IT troubleshooting skills
Ability to read & understand mechanical & electrical drawings
Basic IT experience (Windows/Uploading & Downloading software)
Excellent communication and customer service abilities
Ability to lift up to 80 lbs. and travel extensively (car + air)
Valid driver’s license with clean driving record
Willingness to travel throughout the U.S. for training and regional support
Experience with optics or ophthalmic equipment is a plus — training provided
Travel & Territory 80% plus travel required
Home base must be within Pennsylvania

Work Location: On the road, visiting customer sites across the greater Pennsylvania/Ohio areas and occasionally other U.S. regions. Initial training period includes 2–4 months of shadowing senior technicians throughout the US.

Benefits:

Competitive base salary 401(k) Retirement PlanFull benefits package (medical, dental, vision, life, disability)
Paid Time Off (PTO)
Join UsAt Visionix USA, your work doesn’t just fix machines—it helps people see better, live better, and experience the world more clearly.
Ready to make an impact? Apply today and help shape the future of vision care.

Equal Opportunity Employer: Visionix USA is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability. Salary Description

Starting Salary: $65,000

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