Senior Systems Engineer
Senior Systems Engineer
Posted 39 days ago
SENIORITY
Lead
About the role
- Cloud & network: Operate selected AWS and Meraki services, improving reliability, security, observability and documented recovery procedures.
- Enterprise AI platforms: Administer and evolve platforms such as Glean, Claude for Enterprise and Gemini including access controls, data-source permissions, integrations, usage governance, security reviews and internal adoption.
- Observability: Design monitoring, alerting and safe remediation workflows for critical services, using automation and AI-assisted operations where appropriate and properly governed.
- Escalation & support: Provide senior escalation support for complex infrastructure and workplace technology incidents, driving root-cause analysis, remediation and preventative improvements.
- What you bring
- Essential: Several years engineering or administering corporate infrastructure in a SaaS or technology-led company
- Strong Okta administration and identity lifecycle experience, including building and troubleshooting Workflows
- Strong Jamf Pro and macOS fleet-management experience
- Experience automating operational processes with Python, PowerShell, APIs, workflows or IaCExperience troubleshooting complex incidents and performing root-cause analysis
- Strong stakeholder communication and documentation skills
- Willing to work from the Richmond office at least two days a week
- Comfortable working with ambiguity and shifting priorities
- Dive in without being asked, but work-out-loud and share what you've learned along the way
- Valuable: AWS experience: EC2, Route 53, Lambda, Fargate
- Terraform or Cloud
- FormationCisco Meraki
- Enterprise AI platform administration and governance
- Observability tooling: CloudWatch, Datadog, Splunk or PagerDutyJira Service Management, Google Workspace, Slack or Atlassian administration
- At Culture Amp, our people are at the heart of our success.
- We offer competitive pay and a total rewards package designed to support you at work and in life. This includes: Equity through our Employee Share Option Program, so you can share in our long-term success
- Learning programs and coaching to help you thrive and grow
- Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
- Inclusive parental leave from day oneA MacBook and budget to set up your home workspace, enabling flexibility
- Five annual social impact days to to give back to causes that matter to you
- Medical insurance coverage for you and your family (Available for US & UK only)
- Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
