Housing Program Call Center Agent

Customer Service SpecialistWe're hiring independent contractors who can serve as Customer Service Specialists to represent Inktel.Each Customer Service Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below.Individuals must also be able to establish a designated workspace, free from noise and distractions, to handle incoming phone calls.You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Training will be provided on client information and systems used.Job Responsibilities:Communicate with customers in a proactive and professional manner across multiple communication channels.Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.Identify root cause of inquiries by asking probing questions to determine the best solution.Maintain required product knowledge to deliver best in class service.The Ideal Independent Contractor:Friendly and optimistic!Excellent interpersonal, verbal & written skillsPassionate about serving others and strong desire to take ownership to resolveAble to quickly navigate through multiple systems simultaneouslyExcellent problem-solving skills & must have a "can do" attitudeAble to communicate effectively with customers, management, and peersCustomer service experience obtained in retail, hospitality or call center environment of a minimum of 1 year is essential.Bilingual in Spanish or French a plus!Must be flexible to work 8:00 AM - 5PM Eastern, Monday through FridayTechnology Requirements:Minimum PC RequirementsCPU Speed - Dual Core 1.2 GHz or betterIntel Core i3 or AMD Ryzen 3 or betterHard Drive - 40 GB or more of available space100 GB or more of total spaceMemory - 8 GB or RAM or better is preferableOperating System - Windows 10 or 11 Home or Pro (No Macs or Chromebooks)Information on how to upgrade to Windows 10 Professional can be found here:https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-proTwo (2) available USB 2.0 or greater portsMinimum Monitor and Accessory RequirementsMonitor* - 1280 x 1024 (SXGA) screen resolution1920 x 1080 (Full HD or 1080p)USB Headset with Microphone - JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute functionCamera - Integrated or USB Camera*Dual monitors may be required on some client programsMinimum Software RequirementsGoogle Chrome** - Latest version of Google Chrome for Windows**Certain client programs may require specific versions of Microsoft Internet ExplorerMinimum Internet Connectivity RequirementsStandard Connection / Speed - Hard-wired connection (no wireless)Minimum 45 Mpbs download / Minimum 10 Mpbs uploadInternet connection must not be shared with more than 3 devices in the same locationMaximum Latency Threshold - 120 milliseconds (ms)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.