Customer Success ManagerNorth Andover, MAFull Time$70,000 - 95,000 / YearPosition DescriptionIn office position working Monday-Friday 8am-5pm ESTTSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is looking for a Customer Success Manager to join our growing team. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our valued TSD and Zubie customers. This role is responsible for managing a dedicated book of business, focusing on onboarding new clients, maintaining account health, conducting business reviews, driving renewals and expansions, and gathering testimonials. This role requires strong communication skills, customer empathy, problem-solving abilities, and excellent relationship-building skills. Responsibilities will include, but are not limited to: Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunitiesBuild strong, trust-based relationships with customers to understand their needs and ensure satisfactionSupport account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goalsMonitor customer health metrics and use CRM tools to inform decisions and track progress toward success goalsPartner with sales, product, and marketing teams to address customer needs and improve the overall experienceRequirements 3-5 years of experience in account management or customer success requiredProficiency in Zendesk, Intercom, and/or Hubspot requiredRelevant industry experience in automotive fleet, rental, or telematics preferredCollege degree preferredBilingual in Spanish preferredExperience in delivering web-based training for customers via phone, Zoom, or emailExcellent communication and relationship building skillsStrong project management and prioritization skillsProficient in MS Office productsBenefitsWe strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matchingProfessional development and trainingPromotion from withinPaid vacation and sick daysEight paid holidaysReferral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
