Customer Service Lead

Customer Service LeadReady to lead with heart? Bring your customer service experience to a purpose-driven team.At Serenity, we're building high-impact teams and transforming the way people experience well-being.You know how to serve. We'll teach you how to guide.We're not looking for industry-specific experience—we're looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you're driven to help people and skilled at having meaningful conversations, we'll provide the training and support you need.The role: Customer Service LeadAs a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team.If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity.What you'll doBuild strong, supportive relationships with individuals beginning their journeyEducate and guide them to take the next steps toward their goalsAddress concerns with patience and confidence, ensuring progressModel excellent service and communication for your teamBe adaptable and step into other roles when needed to support the teamWhat you needHigh school diploma or GED3+ years of full-time customer service experience (ideally in leadership roles)Leadership experience or a natural ability to guide and motivate othersExcellent communication, problem-solving, and emotional intelligence skillsAbility to remain calm and effective under pressureExperience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plusWhy you'll love working hereFulfillment – Make a real impact by helping others achieve their goalsCareer growth – We promote from within and offer plenty of room to advanceCompetitive payExcellent benefits – 90% coverage for medical, dental, and vision401(k) – Invest in your future with usPaid time off – 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewalWho we areWe use advanced technology to improve well-being and offer hope when traditional approaches haven't worked. Our people-first philosophy drives meaningful results, and we're changing lives every day.We are an equal opportunity employer. If you're qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.