CX Team Lead: Coaching, KPI Growth & Escalations
fayeHenrico (VA)
About the role
Faye is seeking a Customer Experience Team Lead in Richmond, Virginia, to manage and mentor a team of 10-15 agents. You will oversee daily operations, ensure high-quality customer interactions, and help agents grow professionally. Ideal candidates have 2+ years of experience in customer support leadership, strong coaching skills, and a data-driven mindset. Familiarity with tools like Front and Talkdesk is a plus. This role offers opportunities to shape the team's success and improve customer experience.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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