Service Technician

What You'll Do: As a Service Technician, you will: Diagnose equipment issues using technical manuals and troubleshooting procedures. Prioritize and process repair work on a first-in, first-out basis. Log incoming equipment and accessories into the service management system. Prepare repair estimates and obtain customer approval before beginning work. Communicate repair status, timelines, and costs directly with customers. Create and manage service orders from intake through completion. Coordinate shipping of repaired equipment and third-party repair items. Process warranty claims and warranty-related repairs. Maintain relationships with manufacturers, including Trimble Service Centers, and other service vendors. Support internal teams with technical assistance, equipment inspections, and urgent repair requests. Perform monthly inventory reconciliation and maintain accurate records. Stay current on required training, certifications, and product knowledge. Answer incoming calls and provide technical support as needed.

Knowledge, Skills & Abilities: Excellent troubleshooting and problem-solving skills. Strong attention to detail and organizational abilities. Ability to manage multiple priorities in a fast-paced environment. Professional verbal and written communication skills. Outstanding customer service and interpersonal skills. Proficiency with Microsoft Word, Excel, Outlook, Internet applications, and SharePoint. Ability to work independently with minimal supervision. Why Join AllTerra Central? At AllTerra Central, we provide cutting-edge geospatial technology solutions to professionals across a variety of industries. Our team is dedicated to innovation, customer service, and continuous learning. We offer a collaborative work environment where employees are empowered to develop their technical expertise and advance their careers.