Director, Customer Success & Operations - Remote

Posted yesterday

openedBrooklyn (NY)

General and Operations Managers Educational Support Services

SENIORITY

Manager

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About the role

OpenEd is seeking a Director of Customer Success, Operations, to be the right-hand operational partner to the VP of Success. You will drive major initiatives across Enrollment Advisors, Family Success Managers, Support, Processing, and Program Communications, aligning teams and delivering measurable results. You will own end-to-end project management, build SOPs, and establish a data-driven cadence for KPI reviews and reporting.

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