Technical Service Associate Tier II/III IT Support & DoD Systems

Technical Service AssociateScottsdale, AZPay Estimated: $29.43 - $34.83/HourActive Secret Clearance Required to StartU.S. Citizenship is required by Federal LawWe are hiring a Technical Service Associate in Scottsdale, AZ to provide advanced Tier II/III technical support for complex electro-mechanical systems, IT infrastructure, enterprise software, and networked systems within secure DoD environments. This role requires experience with Windows systems administration, SQL Server, Active Directory, endpoint security tools, network troubleshooting, root cause analysis, and customer-facing technical support supporting mission-critical defense programs.Responsibilities:Provide Tier II/III technical support to field engineers, technicians, and product support teams for electro-mechanical systems, IT infrastructure, and software applicationsTroubleshoot and resolve issues involving computer systems, SQL databases, networked/wireless systems, and enterprise softwareAct as escalation when first-line support is unable to isolate or resolve issuesPerform failure analysis and root cause investigations, documenting findings and corrective actionsReport design defects, reliability concerns, and software bugs to engineering teamsSupport customer installations, system configurations, and user trainingDeliver direct technical support to end users with advanced/system-level technical backgroundsManage and support customer programs, ensuring technical service delivery and system performanceEnsure all maintenance and repairs meet company standards, DoD requirements, and customer quality expectationsQualifications:U.S. Citizenship is required by Federal LawActive DoD SECRET clearance (required at time of hire)Associate's degree or equivalent combination of education and relevant experienceCompTIA Security+ (Sec+) or equivalent DoD 8570 IAT Level II certification (required at hire)Minimum 3+ years of relevant technical support experienceTechnical Skills:Windows environment troubleshooting (server & desktop)Network / IT systems administration & managementSQL Server and database supportSoftware administration & system configurationRoot cause analysis & failure reportingActive Directory (AD) and Microsoft enterprise toolsMicrosoft Terminal Server / Remote ServicesHBSS, Anti-Virus, and endpoint security toolsNetwork monitoring tools (e.g., CA Spectrum OneClick)Asset management systemsOracle CRM (preferred)Preferred Qualifications:Experience supporting DoD or DHS systemsDirect customer-facing technical support experienceWhat to Expect:Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation, which may include education, criminal, and work history verifications.Accepted applicants will be eligible for benefits, including medical and supplemental insurance, and a 401(k) plan. Appreciation and gratitude for employees are hallmarks of organizations with low turnover.Final position level and pay will be based on experience.Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.To apply, send a resume to resumes@moseleytechnical.comFor more active job openings: Search JobsFor more information about Moseley, visit About UsMoseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation.We stand by our 30-year-old commitment of "World Class Service. World Class Company."