Seasonal Quality Assurance Specialist

Posted 2 days ago

virtual vocationsDenver (CO)

Quality Control AnalystsTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

To support sales quality and compliance standards, the full-time Seasonal Quality Assurance Specialist will collaborate with sales supervisors and management teams, participate in quality monitoring discussions, and assist in coaching sales agents, all while working remotely until December 8, 2026. Key responsibilities Report QA results to Sales and Quality management teams Participate in calibration calls with sales leadership to provide feedback on call center trends Analyze data from LevelAI and deliver actionable insights to the sales team Required qualifications Bachelor's Degree or equivalent combination of education and experience 3+ years of relevant work experience, preferably in call center or Medicare industries Experience with NICE inContact, LevelAI, or other AI solutions Knowledge of risk assessment concepts Analytical thinker capable of executing in a fast-paced environment

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