Senior Cloud Support Engineer (Tier 3)
Posted today
sw5 consultingPhoenix (AZ)
Computer Systems Engineers/ArchitectsComputer Systems Design Services
SENIORITY
Senior
SALARY
$100k
About the role
Senior Cloud Support Engineer (Tier 3)Phoenix, AZ, United States$ 70,000.00 - 100,000.00 (US Dollar)This position is fully remote but we need someone in the MST time zone. It will pay up to $100k + benefits.About the JobAn exciting opportunity for a Senior Cloud Support Engineer - Tier 3, has just opened up within this disruptive company. With a client list of the worlds leading content creators from the BBC to Disney to CBS News, they are looking for a Support Engineer with an attitude towards resolving issues that tiers of support have escalated.As a Senior Cloud Support Engineer you will be an excellent communicator who is confident and empathetic with a varied technical support background. Whether your experience lies in the enterprise or post-production environments, you will be ready to learn, understand and advise in a role that will see you face exciting challenges on a day-to-day basis.You will provide creative application support for Adobe and Avid solutions, workflow advice, engineering support and technical deployment to a range of distinguished clients in all areas of their workflow including ingest, edit, export and delivery; working to offer proactive support to the environments and users.Experience RequiredAt least 3-4 years industry-related experience in a senior support roleExperience with Azure/365, Microsoft desktop/server operating systemsPractical experience navigating cloud services admin panels (Azure portal)Professional certification in Microsoft Azure AZ-900 or AZ-104 is beneficialKnowledge of management, control, and monitoring of server infrastructureKnowledge of coding languages for scripting (e.g., Python, Perl) is beneficialA solid understanding of network technologiesExperience with virtualization; Hyper-V, VMWare or CitrixUnderstand security risks, along with their identification and remediationIdentify Shift Left, Quality and Automation initiativesHighly motivated to provide excellent customer service to end users and colleagues.Strong verbal and written communication skills.Not only is this a fantastic Senior Support Engineer role it is also a fantastic team to be part of and gives the opportunity to mould this role going forward.At SW5 we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
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