ITSM Reporting Analyst

Posted yesterday

eproAlpharetta (GA)

Business Intelligence AnalystsComputer Systems Design Services

SENIORITY

Lead

About the role

ITSM Reporting AnalystE*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. Job DescriptionJob Title: ITSM Reporting AnalystLocation: Alpharetta, GAJob Type: Permanent Full TimeDescription:Maintains, reviews and analyzes data files, tables and reports for inconsistencies, troubleshoots data integrity issues and develops cleanup strategy if neededExtensive experience with data extraction (including ODBC), analysis, and presentation / OLAP tools, such as Business Objects, Crystal reports, etc. Familiarity with emerging dashboard tools a strong plusStrong report generation capabilities with Spotfire neededProvides statistics, custom/ad hoc reports and research to the business leaders across various departmentsResponsible for leveraging multiple relational databases, flat files, and Excel documents for creating custom reports, data analysis, transforming business data into logical data models, working with programmers to tune Database querying code and developing procedures to improve data integrity and qualityUnderstand the ITSM tool, end to end, in order to develop custom reporting that will vary in frequency for daily, weekly, monthly, and quarterly reportingResponsible for the presentation layer of current reports as defined from the Due Diligence sessionsExpert level Experience reporting within ITSM or Ticket Based applicationsExpert level Experience with Crystal ReportsStrong level experience with SpotfireExpert level Experience with Business ObjectsExpert level Experience with SQLExpert level proven experience and knowledge of: MS Excel (to include complex formulas and data modeling), MS Access (to include queries, modules, and macros), VBA experience (to include integrations between MS Office products)Excellent presentation and report writing skillsAll your information will be kept confidential according to EEO guidelines.

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