Counter Sales Associate

Responsibilities: Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired. Discuss use and features of various parts; demonstrate use of merchandise. Display merchandise, suggest selections that meet customer's needs, and emphasize selling points of article such as quality and utility. Maintain a clean and organized showroom. Read catalog, or computer for replacement part stock number and price. Advise customers on substitution or modification of part when replacement is not available. Use computer databases to research the availability of merchandise. Fill customer orders from stock or prepare transfers from other location. Prepare sales order or quote order. Receive payment or obtains credit authorization. Examine defective articles returned by customers to determine if refund or replacement should be made. Solicit new and established customers via telephone to promote sales. Resolve or alert management regarding inventory issues or customer concerns. Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assist in maintaining current and accurate warranty return authorizations and their credit adjustments. Follow direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties. Other duties as assigned.