L3 Network Engineer (BAU Support & Project Delivery (Aruba Wired & Wireless)
Location: Dallas, TX (Onsite-Rotational)
Key Responsibilities:
Monitoring & Incident ManagementMonitor Aruba network health (switches, WLCs, APs) via Aruba Central / AirWave and SolarWinds NPM/NCMTriage, diagnose, and resolve L1/L2 incidents within defined SLA timelines; escalate P1/P2 issues per the escalation matrixParticipate in bridge calls for major incidents and provide timely RCA documentationChange & Configuration ManagementExecute approved changes (firmware upgrades, VLAN/SSID changes, ACL updates, config pushes) through the change control processMaintain configuration backups, version control, and standardization using SolarWinds NCM or equivalentWireless & Wired SupportManage SSID provisioning, RF troubleshooting, and Aruba Central/AirWave administrationSupport ArubaOS-CX switch provisioning, VLANs, LACP, spanning tree, and interface level diagnosticsSupport ClearPass-based NAC, guest onboarding, and 802.1X troubleshootingReportingMaintain runbooks, SOPs, and network diagrams; generate SLA compliance and health check reportsContribute inputs to Monthly/Quarterly Operational Reviews (MOR/QBR) Planning & DesignConduct site surveys and validate Aruba wireless/wired design against Low-Level Design (LLD) specificationsSupport Bill of Materials (BoM) validation and hardware procurement coordination with vendors/OEMImplementationStage, configure, and deploy Aruba switches, APs, and controllers for new site rollouts or refresh projectsExecute migration/cutover activities (e.g., legacy vendor to Aruba, firmware/version upgrades across multiple sites) within approved maintenance windowsPrepare and follow Method of Procedure (MOP) documents, rollback plans, and test/UAT checklistsTransition & ClosureSupport post-go-live hypercare, defect triage, and knowledge transfer to the BAU support teamDeliver as-built documentation, project closure reports, and lessons-learned inputsCoordinate with Project Managers on status updates, risks, and timeline dependenciesRequired Technical SkillsHands-on experience with ArubaOS-CX switches, ArubaOS (Instant AP / Controller based), Aruba Central, AirWave, and ClearPassSolid grounding in routing & switching fundamentals (VLAN, STP, LACP; basic OSPF/EIGRP) Wireless fundamentals: 802.