Process Mapping & Future Design Intern

JOB SUMMARY: This role is responsible for extracting the source code of the business turning human-executed operational work into machine-readable process knowledge that AI agents can act on. The intern will partner with operational teams to decompose workflows into triggers, inputs, decisions, actions, and escalation rules, producing structured documentation that serves as the foundation for agent development and operational automation across the organization.

REPORTS TO: Chief Of Staff To The ChairmanResponsibilities/Skills/Experience RequirementsJOB DUTIES/RESPONSIBILITIES:Conducts workflow interviews with operational stakeholders across multiple business functionsObserves and documents current-state operational processes and proceduresDevelops process maps, workflow diagrams, and operational documentationIdentifies process bottlenecks, inefficiencies, and automation opportunitiesDocuments decision logic, system interactions, handoffs, and exception handling proceduresCollaborate with transformation and operational leadership teams on process improvement initiativesMaintains organized process documentation repositories and standardsAssists in refining documentation methodologies and workflow mapping standardsSupports operational analysis and reporting activities as neededParticipates in project meetings and provide status updates on assigned initiativesTranslates workflows into agent-ready specifications, including triggers, required inputs, decision rules, system actions, escalation paths, and success metricsDocuments human judgment points and determine whether they should remain human-approved or become agent-executedBuilds reusable process templates that can be used by AI builders and orchestration teamsDevelops future-state workflow recommendations that challenge current operating assumptions and define how the process should operate in an AI-enabled, high-performing businessDistinguishes between steps that should be automated, eliminated, redesigned, standardized, escalated, or left as human judgmentPerforms other duties as assignedJOB REQUIREMENTS:Some undergraduate educationLess than one year of related experience 18 years of age or olderREQUIRED SKILLS:Currently pursuing a Bachelor s or Master s degree in Business, Operations Management, Information Systems, Engineering, Supply Chain, or a related fieldPrior internship, coursework, or project experience involving business processes, operations, or workflow analysis preferredExperience using process mapping or collaboration tools is a plusStrong written and verbal communication skillsAbility to conduct interviews and gather operational information from diverse stakeholdersStrong organizational and analytical skillsAbility to manage multiple assignments in a fast-paced environmentComfortable working independently and collaboratively in a remote environmentBasic proficiency in Microsoft Office or Google Workspace toolsPREFERRED SKILLS:Experience with process mapping tools such as Lucidchart, Miro, or VisioFamiliarity with operational workflows or business process improvement methodologiesBasic data analysis and reporting capabilitiesInterest in AI, automation, or digital transformation initiativesStrong attention to detail and documentation accuracy