Service Writer - Tractors & Equipment
kingline equipmentDothan (AL)
Service Writer - Tractors & Equipment
Posted yesterday
kingline equipmentDothan (AL)
SENIORITY
Junior
About the role
Service WriterWe are looking for a service writer to join our team in Dothan AL. A service writer supports the service department and assists in the daily operation of the service department by maintaining records and documentation associated with the servicing of equipment. Assist in scheduling work for the shop and road technicians, communicating with customers about repairs. Process work orders, collect payments, file warranty claims in a timely manner.
Responsibilities:
- Answer phone calls in the service department.
- Wait on customers at the service counter.
- Assist in scheduling and answering questions.
- Advise on repairs within established guidelines.
- Communicate with customers on additional repairs needed.
- Start repair orders, enter tech notes and parts on orders, and review for accuracy.
- Process warranty claims.
- Assist service manager in coordinating departmental events.
- Generate reports and complete other paperwork.
- Review technician time postings for accuracy.
- Assist customers with picking up, dropping off, loading and unloading equipment.
- Coordinate transportation for equipment coming and going.
- Work with delivery drivers to assure timely pickup and delivery.
- Assist the service manager in assuring that the shop is in compliance with regulations.
- Education/Training Required:
- A high school diploma is required.
- Technical knowledge of agriculture or construction equipment is a plus.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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