Customer Care Manager - Hybrid Schedule & Strategy Lead

Posted 2 days ago

walden universityPhoenix (AZ)

First-Line Supervisors of Personal Service WorkersColleges, Universities, and Professional Schools

SENIORITY

Mid

About the role

Walden University is seeking a Manager, Customer Care to supervise a frontline team delivering email, phone, and live chat support. You will craft strategies, measure outcomes, and partner with cross-functional teams to improve service delivery each quarter. The role requires a Bachelor's degree, 3–5 years in customer care, and mid-level management experience. Walden emphasizes a hybrid work model with in-office days. #J-18808-Ljbffr

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