Assistant Parts Manager
Department: Parts
Employment Type: Full Time
Location: Madison
Compensation: $70,000 - $80,000 / year
Description:
The Assistant Parts Manager supports the Parts Manager in overseeing daily parts department operations at a heavy‑duty commercial truck dealership. This role combines administrative leadership, inventory control, customer service, and hands‑on team support. The Assistant Parts Manager ensures efficient workflow, accurate inventory management, high customer satisfaction, and adherence to company policies and safety standards.
Responsibilities:
Provide daily on‑site leadership, guidance, and support to parts department team members
Assist in managing daily department workflow to ensure efficiency and accuracy
Complete and maintain daily Basecamp and operational spreadsheets
Perform projects and special assignments as directed by the Parts Manager
Manage and place daily parts orders, including DIA, emergency, and special orders
Oversee and verify daily cycle counts performed by parts department personnel
Manage backorder reviews and follow‑up on outstanding items
Oversee core return and parts return processes to ensure timely and accurate completion
Ensure warehouse cleanliness, organization, and proper storage of parts
Support counter personnel with parts lookup, aftermarket solutions, all‑makes parts sourcing, and sales completion
Provide exceptional internal and external customer service
Assist with troubleshooting parts availability and technical inquiries
Audit repair orders (ROs) daily for accuracy and completeness
Code, receive, and process invoices daily
Manage and coordinate driver deliveries to ensure timely and accurate order fulfillment
Ensure a safe working environment and adherence to company policies, procedures, and safety standards
Qualifications:
Minimum of 5 years of experience in parts sales within the medium‑and‑or heavy‑duty commercial truck industry, or equivalent industry experience
College degree preferred or equivalent combination of education and experience
Strong knowledge of parts inventory management, aftermarket and all‑makes sourcing, and dealership operations
Proficiency with dealership management systems and parts‑related computer software
Excellent oral and written communication skills
Strong organizational and time‑management abilities with attention to detail
Customer‑focused mindset with a solution‑oriented approach
Ability to work effectively in a fast‑paced environment and support team success
Demonstrated ability to lead by example and maintain professional standards
