Hybrid UC & Genesys Cloud Engineer (Teams Telephony)

Posted yesterday

interactive brokersGreenwich (CT)

Switchboard Operators, Including Answering Service Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

Apply

About the role

Interactive Brokers Group, Inc. seeks a seasoned Contact Center & UC Engineer to join our Voice Services team. This role administers Genesys Cloud, Microsoft Teams telephony, and SBCs across multiple locations in a fast-paced financial services environment. You will design IVR flows, manage SIP trunks, scripting for automation, and collaborate with stakeholders to translate call requirements into configurations. This hybrid role offers in-office collaboration four days a week with one remote day.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.