Remote Support Engineer I – Networking & Security

Posted yesterday

extrahop networksBrooklyn (NY)

Computer Network Support Specialists Computer Systems Design Services

SENIORITY

Junior

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About the role

Extra Hop Networks, Inc. seeks a Global Support Engineer I to join a remote‑first team supporting customers on networking infrastructure as a service. You will handle technical inquiries, troubleshoot complex issues, and grow your expertise with our appliance platforms while collaborating with cross‑functional teams. You’ll resolve problems via a ticketing system, contribute to knowledge sharing, and participate in limited in‑office trainings as needed, while maintaining strong customer service

Before you apply

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.