Dispatcher

Posted 9 days ago

lifetransNorth Las Vegas (NV)

Dispatchers, Except Police, Fire, and Ambulance All Other Transit and Ground Passenger Transportation

SENIORITY

Junior

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About the role

Dispatcher Responsible for evaluating and understanding all transport requests and deploying the appropriate resource. Dispatchers are responsible for answering inbound calls with a sense of urgency in a high-volume communication center. This person must demonstrate a superior quality of customer service in regard to all non-emergency calls completed on a daily basis. Accountable for viewing and editing trips, documenting detailed patient notes, incidents, and forwarding information to the appropriate parties. Dispatchers will assign the correct triggers, create alerts, ensure drivers are updating their time stamps, assist drivers with staying on task, as well as verify members versus case managers.

Essential Duties and Responsibilities:

Following our summary of the essential functions for this job. Other duties may be assigned, both major and minor, which are not mentioned below. Specific duties may change from time to time.
Deliver timely and accurate customer service ensuring the highest level of satisfaction
Maintain a calm and professional demeanor over the phone at all times
Work closely with drivers to ensure location accuracy and being able to provide ETA's on-demand
Monitor and plan for will-calls to be activated, expedite waiting times, ensure drivers are on task
View and edit trips, add trip notes, view driver notes, verify who the trip has been assigned to, all while understanding the call type, priority response, and transport response
Create routes based on pickup and drop off locations
Ability to use utilize dispatch software to document patient files in detail, confirming will-calls, dispatch the closest driver, monitor trips in progress, and clear dispatch grid at end of shift
May cross-train to assist with customer care and field operations
Work schedule8 hour shift

Benefits:

Paid time off
Health insurance
Dental insurance
Vision insurance 401(k)
Referral program
Paid training

Other

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