Warranty Coordinator
psg global solutionsAuburn Hills (MI)
About the role
Warranty Coordinator This position directly contributes to customer satisfaction, profitability, customer relations, and various internal/external warranty processes. The Warranty Coordinator is responsible for administering all CS warranty claims with the factories, collecting information from customers, coordinating core returns from customers and to the GDC, contributing to overall customer satisfaction, and is customer focused.
Main Accountabilities:
Warranty case administration and monitoring.
Warranty data collection from Service Tech and/or customer.
Data Entry and "core" coordinating.
Warranty process coordination.
Tracking and reporting.
Part testing and local warranty repair coordination.
Regularly exceed expectations by being creative, energetic, positive, and by meeting day-to-day challenges head on.
Suggest process improvements and enhancements to improve daily activities, and to improve the way we do business.
Resolve urgent issues using problem solving, research, and communication skills.
Qualifications:
Oral and Written Communication Skills - MS Office - SAP - Multi-Tasking - Organizational SkillsAll your information will be kept confidential according to EEO guidelines. If this is the job opportunity for you give me a call at (646) 618-8925 ASAP! I want to know more about your preferences. If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!
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