Service Advisor - Park Place Lexus Grapevine
asbury automotive groupGrapevine (TX)
Service Advisor - Park Place Lexus Grapevine
Posted 2 days ago
asbury automotive groupGrapevine (TX)
SENIORITY
Mid
About the role
Overview:
In this Service Advisor role, you will be the face of the dealership for service customers, promoting needed services and maintaining vehicles per manufacturer specs. You'll build rapport to drive satisfaction and retention while delivering accurate repair estimates and clear timelines. You'll work with a cross-functional team to ensure smooth appointments, CSI targets, and compliant service delivery. This opportunity offers growth within a learning-focused, guest-centric automotive group that values development and teamwork. Compensation / Benefits Weekly pay Paid holidays & paid time off Paid training
Insurance: medical, vision, dental 401k with company match
Paid parental leave
Responsibilities:
- Greet customers promptly and collect vehicle details
- Promote services and build rapport with customers
- Advise on vehicle care per manufacturer specifications
- Provide accurate repair estimates
- Communicate repair completion times to customers and technicians
- Manage service appointments and respond to calls
- Follow up with customers to drive return visits and CSI scores
- Adhere to warranty guidelines and company policies
- Maintain compliance with laws and protect customer and vehicle information
- Operate effectively in a fast-paced environment with limited supervision
Key requirements:
- Previous automotive Service Advisor experience (highly preferred)
- Must be at least 18 years old
- Valid driver's license
- Pass pre-employment background and drug screening
Customer-focused
Strong interpersonal skills
Excellent communication (phone)
Strong customer service
Good computer skills
Ability to handle phone inquiries and scheduling
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.