Member Experience Concierge
max credit unionMontgomery (AL)
About the role
MAX Credit Union seeks a friendly lobby greeter to welcome members and create a positive first impression. You will respond to questions, assist with basic account tasks, and refer members to the right specialist.
You will memorize member names and preferences, maintain the MyMAX Perks area, and support colleagues across departments to ensure smooth, courteous service in a fast-paced environment. This role emphasizes accuracy, professionalism, and a strong member-first mindset.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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