Customer Success Manager

Posted yesterday

mogelScottsdale (AZ)

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

SALARY

$65,000 per year

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About the role

Customer Success Manager

Location: Scottsdale, Arizona

Work Arrangement: Hybrid - 3 days per week in the Scottsdale office; remote work is not offered

Base Salary: Up to $65,000 + Commission

Typical First-Year Earnings: $80,000-$85,000

About the Role: MOGEL is partnering with Lead Forensics, a dynamic and innovative B2B SaaS company, to hire a Customer Success Manager to join its growing Scottsdale team. Lead Forensics provides technology that identifies businesses visiting a client's website, helping organizations turn anonymous website traffic into actionable sales opportunities. In this role, you will be responsible for building strong client relationships, helping customers maximize the value of the platform, driving retention and expansion, and contributing to overall revenue growth. This is a client-facing role ideal for someone who combines relationship management, commercial awareness, and a customer-first mindset. You will work closely with clients and internal teams to understand customer goals, address challenges, identify opportunities for expansion, and ensure customers achieve meaningful outcomes. The company also offers a structured career progression path, with the opportunity to progress every six months based on performance. Each progression can include a $5,000 salary increase. Typical total earnings, including base salary and commission, can exceed: First Year: $80,000-$85,000 Second Year: $90,000-$95,000 Third Year and Beyond: $100,000+Key Responsibilities Build and maintain strong, long-term relationships with clients throughout the customer lifecycle Serve as a trusted point of contact, providing guidance and support throughout the contract period Understand customer objectives and identify additional use cases and strategies to increase the value of the platform Identify opportunities to upsell and expand existing client contracts Conduct regular virtual meetings with client stakeholders to review progress, outcomes, and account strategy Identify, qualify, and resolve customer issues, collaborating with internal Support and Product teams as needed Prepare and negotiate contract renewals and expansion proposals Develop strategies to improve customer engagement, retention, and overall satisfaction Maintain accurate customer and account information within CRM systems Consistently work toward individual and team KPIs and monthly revenue targets

Qualifications:

Experience in Customer Success, Account Management, Sales, or a related client-facing role
Experience working with CRM systems
Previous experience interacting with Director-level or other senior stakeholders
Strong communication and relationship-building skills
Strong negotiation and problem-solving abilities
Strategic and commercially minded approach to customer management
Experience working toward measurable KPIs, targets, or revenue goals
Strong organizational skills and ability to manage multiple client relationships simultaneously
Intermediate to advanced proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Ability to work collaboratively with cross-functional teams
Why Join Lead Forensics?
Competitive base salary of up to $65,000 plus commission
Structured career progression with the opportunity to advance every six months based on performance
Potential $5,000 salary increase at each progression stage
Full benefits package including Medical, Dental, Vision, Life Insurance, 401(k), and Employee Assistance Program20 PTO days, 9 public holidays, and your birthday off
Quarterly incentive trips for top performers, with recent destinations including Aruba, Barbados, and Las VegasTwo paid volunteer days per year, plus company-sponsored fundraising and volunteer events
Company-sponsored social events, including Diamondbacks games, Wine & Paint nights, kickball leagues, and more
Work Location
This is a hybrid position based in Scottsdale, Arizona, with employees required to work from the office three days per week. Remote work is not offered for this position.
Build relationships. Drive growth. Own your success.
If you're ready to take your customer success or account management experience to the next level, apply through MOGEL. We'd love to hear about the relationships you've built, the results you've delivered, and where you want to take your career next.
Ready to take the first step? Apply directly to Lead Forensics
Equal employment opportunity
Lead Forensics is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.#LI-CG1

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