Experience Lead: Retail Customer Service & Store Leadership
petsmartEugene (OR)
Experience Lead: Retail Customer Service & Store Leadership
Posted 4 days ago
petsmartEugene (OR)
SENIORITY
Mid
About the role
PetSmart, Inc. is seeking a Retail Customer Service Lead (Key Holder) to elevate the pet parent experience in our Eugene, Oregon store. You will help drive loyalty programs, coordinate promotions, and oversee daily operations with a focus on safety, cleanliness, and team engagement.
This role combines leadership with hands-on service, including assisting customers over the phone or in person, supporting event promotions, and ensuring accurate POS transactions while upholding PetSmart's standards.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.