Special Technology Specialist
earnhardt lexusPhoenix (AZ)
About the role
Special Technology Specialist Special Technology Specialist position available with Earnhardt Lexus! Work for one of the largest and most exciting automotive groups in Arizona; Earnhardt Auto Centers! Earnhardt Lexus in Phoenix, AZ is seeking a self-motivated, enthusiastic and hardworking individual to fill this role. Applicants must be 18 years or older and must have a current and valid domestic driver's license (AZ preferred) with a clean driving record.
Responsibilities:
- Be a modern technology expert for both dealership personnel and customers
- Offer face-to-face help, device setups, software troubleshooting and act as technical liaison for our Lexus Customers
- Offer concierge-level personal support when customers have problems or questions
- Pair customer's phone & Demonstrate voice command
- Demonstrate Vehicle's Features (Adaptive Cruise Control, Navigation, Apple Car play, and Android Auto Ext.)Demonstrate Informational videos to customer
- Understand and Review 'Glovebox' material such as the Lexus owner's manual, quick reference guide, warranty, etc. Introduce the customer to the service department, schedule and review the 'First Service Appointment' need-to-know details
- Offer a follow-up appointment to revisit features on the vehicle, as needed
- Vehicle walk-around (white-glove delivery)
- Ensure Customer complete satisfaction with vehicle and delivery
- Ensure Perfect Process Delivery / complete owner-orientation paperwork
- Follow-up and check-in with customers
Build the kind of customer-rapport that keeps them coming back to Earnhardt Lexus for the expertise and kind customer experience that Earnhardt is known for.
Requirements:
- Strong communication skills
- Excellent relationship-building skills
- High degree of interest in technology and ability to explain it, in layman's terms
- Must have a valid driver's license and excellent driving record2 to 5 years of customer service experience
- Experience with logistics and lot management a plus!
- Ability to multi-task
Benefits:
- We offer a great working environment and full benefits package including: Paid Vacation 401KMedical Insurance
- Dental Coverage
- Vision Care
- Flexible Schedule
- On-Site Medical Clinic for employees and their family
- Employee Discounts and more!
- Earnhardt Auto Centers has been around since 1951 and still going strong; continuing to be a privately held, family-owned & family-operated business.
- Generations of families work for Earnhardt and generations of families continue to shop at Earnhardt. Earnhardt supports local communities and local communities support Earnhardt.
Before you apply
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Your profile is current
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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