Customer Service Representative - Enola

Posted 5 days ago

classic drycleaners laundromatsSummerdale (PA)

Customer Service Representatives Drycleaning and Laundry Services (except Coin-Operated)

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About the role

Customer Service Representative Our Customer Service Representatives are responsible for providing excellent service to customers by assisting with inquiries, processing orders, resolving concerns, and ensuring a positive customer experience. This role requires communication skills, attention to detail, and the ability to work independently.

Essential Duties And Responsibilities:

Greet and assist customers in a professional and friendly manner, both in person and via phone
Process customer orders, payments, and transactions accurately
Resolve customer concerns and complaints effectively with direction
Maintain accurate customer records and account information
Educate customers on company services, pricing, and policies
Handle cash and credit card transactions
Maintain a clean and organized work area
Support team members and assist with additional tasks as needed and assigned
Store opening and closing responsibilities based on shift requirements
Wash and fold laundry duties and laundromat assistance (applicable based on location)
Maintain attendance and punctuality standards

Qualifications:

Verbal and written communication skills; must be able to read, write, and speak English
Basic computer and math skills
Ability to multitask and stay organized
Professional appearance and positive attitude
Ability to work independently and as part of a team
DependableCriminal background check required 18 years or older

Physical Requirements:

Ability to stand and walk for extended periods
Ability to grasp items and lift/move up to 20 pounds from place to place
Frequent use of computers, phones, and office equipment
Work Environment
Frequent interaction with customers and team members
Requires schedule flexibility including weekends depending on business needs

Benefits:

Employee discounts
Health and retirement benefits (if applicable)
Employee Assistance Program

Equal Opportunity Employer Classic Drycleaners and Laundromats is an equal opportunity employer and values diversity in the workplace.

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