Call Center Representative

About the Role:We're looking for a friendly and motivated Call Center Representative to join our team. You'll be connecting with warm prospects-handling both inbound and outbound calls-to answer questions, provide information, and ensure every interaction leaves a positive impression. We have both part-time and full-time positions available, offering flexibility to fit your schedule. Key Responsibilities:Engage with warm leads through inbound and outbound calls Provide accurate information about products, services, and policies Build rapport and guide prospects through the next steps Resolve questions or concerns efficiently or escalate as needed Document call details and maintain up-to-date records Meet individual and team performance goals Qualifications:Excellent communication and active listening skills Strong problem-solving abilities with a customer-first mindset Ability to multitask and stay organized in a fast-paced environment Prior call center or customer service experience is a plus, but not required What We Offer:Competitive pay and benefits (full-time employees) Training and growth opportunities Part-time and full-time roles available Supportive team environment We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.