Client Management Director

About the role: The Client Management Director is the senior accountable owner of the client relationship. You ensure clients derive sustained, measurable value from the o 9 platform — deepening adoption, expanding footprint, and positioning o 9 as a long‑term strategic partner. You will manage a portfolio of strategic accounts, working closely with client supply chain, IT, and executive leadership to translate o 9 capabilities into tangible business outcomes. You will ensure client satisfaction at all stages of the o 9 relationship, from initial o 9 solution delivery through ongoing strategic growth, while meeting financial and performance targets for the portfolio. What you will do for us Client Relationship & Executive Engagement Relationship ownership: Primary o 9 point of contact for client supply chain and IT leadership; trusted advisor at VP and C‑suite level. Executive business reviews: Lead quarterly and annual reviews presenting value realized, roadmap alignment, and strategic recommendations. Escalation management: Own escalations end‑to‑end — triage, coordinate resolution, and communicate proactively throughout. Value Realization & Adoption Value tracking: Define and monitor client outcome metrics — planning cycle time, MAPE, planner productivity, inventory health — and keep them central to every client interaction. Adoption acceleration: Identify underutilized capabilities and drive activation of advanced modules including Agentic AI and the Post‑Game Agent (PGA). Process transformation: Help clients consolidate fragmented data environments and shift planners from manual analysis to exception‑based, AI‑guided workflows. Platform Expertise & Thought Leadership Deep platform knowledge: Maintain hands‑on understanding of o 9 supply planning, demand management, IBP, and Agentic AI to credibly advise on configuration, roadmap, and best practices. AI‑enabled planning advisory: Guide clients on deploying o 9’s Agentic AI capabilities, including the Post‑Game Agent. Industry relevance: Bring benchmarks, peer insights, and emerging supply chain planning trends to sharpen client strategic thinking. Commercial Growth Renewal ownership Own renewals for assigned accounts; proactively identify risk and mobilize resources to address it. Expansion pipeline: Develop opportunities across modules, business units, geographies, and Agentic AI deployments; partner with Sales to convert. Commercial negotiation: Lead contract renewals, SOW expansions, and new SaaS component additions. Cross‑Functional Collaboration Internal advocacy: Represent client needs to Product, Engineering, and Delivery to ensure feedback informs the o 9 roadmap. Delivery partnership: Work with implementation teams during active projects to maintain relationship continuity and expectation alignment. Knowledge sharing: Document success stories and best practices to support institutional knowledge and pre‑sales activities. What you will have Required 10+ years in supply chain planning, enterprise software client success, or management consulting with direct S&OP / IBP exposure. Proven track record managing complex, senior‑level client relationships in enterprise SaaS or supply chain technology. Strong IBP fundamentals: demand planning, supply planning, capacity planning, financial integration, and SIOP process design. Track record of driving platform adoption, expanding account footprint, and delivering measurable client outcomes. Excellent executive communication skills across technical and non‑technical audiences. Fluency with planning KPIs: MAPE, FVA, WOS, EOH, and service level. Preferred Experience with o 9 or comparable platforms (SAP IBP, Kinaxis, Blue Yonder, Anaplan). Exposure to AI‑powered planning tools and Agentic AI in supply chain contexts. APICS CPIM or CSCP certification, or equivalent. Experience with ERP integration contexts (SAP S/4HANA, Oracle) within planning tool deployments. What we’ll do for you…Competitive salary and benefits. This position at o 9 Solutions has an annual salary range of $174,787.00 - $240,332.00. Stock options to eligible candidates High growth organization - very strong entrepreneurial culture and no corporate politics Support network: Work with a team you can learn from and every day Diversity: We pride ourselves on our international working environment Social: Fun after‑work activities like Friday Socials. Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us. Work Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared Feel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared Impact the planet positively: https://www.youtube.com/watch?v=-ylSC6LNZy0 This position at o 9 Solutions has an annual salary range of $178,283-$245,140. Additionally, you may be eligible to participate in our medical, retirement, and other company‑sponsored benefits.

The above information reflects the expected base salary range, although the lower and upper bounds may vary based on location, skills, experience, certifications, licenses, or other relevant factors. More about us…At o 9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations. With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o 9 is among the fastest‑growing technology companies in the world. Through our aim 10x vision, we are committed to AI‑powered management, driving 10x improvements in enterprise decision‑making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real‑time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value. o 9 is an equal‑opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey! We have a vision. Our Digital Brain, o 9’s AI‑powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet. But we also have a vision for our people. We want the most talented, committed and driven people to power our transformative approach. As an individual and in a team, your actions reflect our values. In return, we’ll provide a nurturing environment where you can be a part of something special.